FAQ
Elevate your furry friend's style with our exclusive collection of top knot accessories. Our range of dogs top knot barrette style clips are made here in the UK and are our own exclusive design by Posh Puppy. We offer the largest range of top knot accessories. Our shipping and delivery process is designed to get your pet's accessories to you in a timely manner. We are committed to making returns easy for you if you are not completely satisfied with your purchase. You can track your order every step of the way to ensure you know when to expect your package. We stand by our products with a money back guarantee, and we prioritize the security of your orders with our 100% secure ordering process. For more information, please review our privacy policy.
Frequently asked questions
- 01
A: Placing an order on the Posh Puppy website is simple and convenient. First, browse through our extensive collection of beautifully handmade and bespoke pet hairwear, including top knot elastics, top knot clips, and barrette bows. Once you find the items you'd like to purchase, select the quantity and any specific options available, and then click "Add to Cart." When you have finished shopping, click on the shopping cart icon at the top right of the page to review your selected items. Make sure everything is correct, then click "Checkout." You will be prompted to enter your shipping information, choose your shipping method, and finally, provide your payment details. At Posh Puppy, we accept several payment options to make your shopping experience as smooth as possible. You can pay securely using major credit cards, including Visa, MasterCard, and American Express. We also accept payments through PayPal for added convenience and security. Once your order is confirmed, you will receive a confirmation email with your order details and an estimated delivery time. If you have any questions or need further assistance, our customer service team is always ready to help. Thank you for choosing Posh Puppy for your pet's stylish accessories!
- 02
A: At Posh Puppy, we strive to provide our customers with flexible and affordable shipping options for all their pet clothing needs. We offer several postage shipping options:
1. Standard Shipping: This is our most economical option, typically taking 3-5 business days for delivery within the UK. Orders are dispatched within 1-2 business days after purchase.
2. Express Shipping: If you need your items faster, our express shipping option ensures delivery within 1-2 business days in the UK. Orders must be placed before 2 PM GMT for same-day dispatch.
3. International Shipping: We also cater to our international customers. Shipping times vary depending on the destination, typically ranging from 7-14 business days. Please note that customs processing times may affect these estimates.
4. Free Shipping: Enjoy free standard shipping on all orders over £50 within the UK. and Orders over £100 worldwide, This offer is automatically applied at checkout.
Please remember that all handmade and bespoke items may require additional processing time before shipment to ensure the highest quality and craftsmanship. We will send a confirmation email with tracking information once your order has been dispatched. If you have any questions regarding your shipping options or need further assistance, our customer support team is always here to help.
- 03
A: Posh Puppy proudly ships to a wide range of international locations, ensuring that pet lovers around the globe can access our beautifully handmade and bespoke pet hair wear. We ship to the United Kingdom, the United States, Canada, Australia, and most countries within the European Union.
Our goal is to bring our unique and high-quality top knot elastics, top knot clips, and barrette bows to as many pet owners as possible.
For a detailed list of shipping destinations and rates, please add items to your cart, follow the process to add your delivery address and postage will be calculated at checkout.
- 04
A: At Posh Puppy, we understand how excited you are to receive your beautifully handmade pet hair accessories. Once your order is placed, you will receive a confirmation email containing a unique tracking number. You can use this tracking number to monitor the status of your shipment through our carriers' websites. Orders are typically processed within 1-2 business days, and you will receive a shipping notification email when your package is dispatched. Delivery times may vary based on your location, but for UK customers, you can generally expect your order to arrive within 3-5 business days after shipping. International orders may take longer, depending on the destination.
If you have any concerns or need further assistance with tracking your order, our customer service team is here to help. You can reach us via email us at office@poshpuppy.co.uk
Your satisfaction is our top priority, and we are committed to ensuring a smooth and delightful shopping experience.
- 05
A: At Posh Puppy, we want you and your furry friend to be completely satisfied with your purchase. Therefore, we offer a straightforward and customer-friendly return policy. If you are not entirely pleased with your purchase, you can return any item within 5 days of the delivery date. The items must be unused, unworn, and in their original packaging. To initiate a return, please contact our customer service team at office@poshpuppy.co.uk with your order number and a brief explanation for the return. Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days. Please note that we do not cover return shipping costs unless the item is defective or there was an error in your order. We strive to provide the largest collection of beautifully handmade and bespoke pet hair wear in the UK, and your satisfaction is our priority.